Frostelle Snow Necklace

Lightweight and comfortable for everyday use
Designed to pair elegantly with most outfits
Carefully packed to arrive safely
Ships with tracking, estimated delivery time shown at checkout

Our orders generally ship within 2 to 3 business days of the order being placed.

Shipping Destination

Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Sweden, Switzerland, United Kingdom, United States.

To United States:
Standard Shipping - 8 to 12 days
Express Shipping - 6 to 10 days

To Other Countries:
Standard Shipping - 12 to 16 days
Express Shipping - 10 to 14 days

Free Standard Shipping Storewide
Standard Shipping: Free
Express Shipping: $5

For enquiry regarding your shipping, please contact us at support@emiliacharms.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@emiliacharms.com.

Please note that returns will need to be sent to the following address:

Emilia Charms
18 Hougang Ave 3
#07-173
Singapore 530018

If your return is accepted, you are required to ship the items back to us at the abovementioned address. Items sent without first requesting a return will not be accepted. 

You can always contact us for any return question at support@emiliacharms.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@emiliacharms.com.

We’re a small independent studio based in Singapore, curating thoughtfully selected accessories and preparing each order with care and attention to detail. Every item is checked and carefully packaged before it’s shipped to you.

How are orders fulfilled

All orders are carefully packed and shipped by our team. We work with trusted logistics partners to ensure quality and reliable delivery. Tracking details are provided once your order is dispatched.

How are products packed

Each order is carefully prepared and packaged to keep your items safe during transit. We prioritize using eco-friendly or recyclable packaging while ensuring your order arrives in good condition.